SOFTWARE | APP DESIGN

netherlands

Scan my test

Overview

Challenge
How can elderly people improve their COVID self-test frequency and accuracy?
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Direct Stakeholders
Lab from Amsterdam + University Research from HVA University
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Responsibilities
Product | UX | UI | Service Design
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Insight
COVID-19 spread considerably among elderly people due to low test frequency and accuracy. Improving self-testing is key.

Smart Covid
Tests

Context
Background

Background

COVID-19 pandemic impacted elderly people significantly, largely due to low self-test frequency and accuracy.

The Issue

Elderlies take way worse self-tests than the rest of the population. They struggle with small letters, bad contrast, and confusing instructions.

Our Task

Transform the self-test experience into something more accessible and reliable for elderly people.

Goal

Make the process more user-friendly by simplifying instructions, improving accessibility, and ensuring accurate results.

Research
Focus

Understanding User Pain Points

The ones who perform the worst are the ones who are the most confident. Clear instructions are critical.

Key Insights

Elderly users in the Netherlands love smartphones and are eager to connect more with their doctors.

Identifying Potential Solutions

A guidance app that uses slow-paced videos and clear instructions can help elderly people test themselves accurately.

Solution for
ScanMyTest

Solution

A self-test guidance app for elderly people featuring step-by-step videos and an intuitive interface.

Design Process for
the new app

Gathering Inspiration

We examined leading design examples and wireframes to draw inspiration for creating an accessible and effective user interface.

Feedback Collection

Regular stakeholder feedback guided the design process, ensuring that the app would meet user needs effectively.

Defining the Design Direction

The goal was to create a user-friendly design that made complex information easy to understand and act upon.

Iterative Design Process

Multiple wireframe versions were developed and refined through iterative feedback, resulting in the most effective solution.

User-Centric Approach

Usability tests ensured that the final design met the needs of elderly users effectively.

Alignment with Best Practices

The design adhered to industry-leading principles, ensuring usability, intuitive interaction patterns, and user satisfaction.

Final Solution
Presentation

The Solution

A comprehensive self-test guidance app for elderly users, ensuring accuracy and ease of use through intuitive design and clear instructions.